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Frequently Asked Questions about the Digital Services Awards
Last updated 6 May 2025
General Queries
1. What is the Digital Services Awards?
The Digital Services Awards is an annual event that recognises government agencies and private sector websites that have delivered excellent digital services through websites for the public, including individuals who have actively contributed to enhancing these services.
Currently, awards are presented in 3 categories: Industry Awards, Government Awards and Citizen Awards
Event
1. When and where will the event be held?
Stay tuned to find out more about when and where the Digital Services Award 2025 will be held!
Nominations
1. How do we nominate our websites for the awards?
More information on this will be released on 28 May 2025. Stay tuned!
Eligibility
1. Why does a website have to be in English or have an English language option to be eligible?
The website should be in English or have an English language option to ensure alignment with the predominant language for business in Singapore, and facilitate effective communication with our diverse assessors.
Evaluations
1. How are digital services evaluated for the awards?
Depending on the award category, winners are selected based on technical scores or evaluations by judging panels comprising private and public sector tech experts, and citizen evaluators. For example, shortlisted entries for “Best Usability” will be further assessed by a minimum of 100 citizen evaluators, while the “Most Popular Informational Website” will be awarded based on live attendee votes during the award ceremony.
For more information on how digital services are evaluated for the digital services awards, please visit Evaluation Process and Criteria
2. What is WOGAA?
WOGAA stands for Whole-of-Government Application Analytics. This platform was developed by the Government Technology Agency of Singapore (GovTech).
WOGAA monitors near real-time performance of government websites and digital services. It presents key information such as website traffic, user feedback, recommendations to improve site performance, as well as benchmarks against Whole-of-Government (WOG) averages in a single dashboard.
For the Digital Services Award 2025, 4 Government award categories will be solely evaluated by WOGAA:
(i) Best Discoverability
(ii) Best Functionality
(iii) Best Improvement
(iv) Best Customer Satisfaction Score for Transactional Services (TS CSAT).
For more information on how each award will be evaluated, please visit the WOGAA Portal. Under the menu item Resources > FAQ > Digital Services Awards > Government Award Categories
3. Who are the judges for the awards?
Stay tuned to find out who will be on this year’s panel of judges!
4. How are the winners selected?
Depending on the award category, winners are selected based on technical scores or evaluations by the judging panels and citizen evaluators.
For more details about the award categories, please visit Award Categories and Evaluation Process and Criteria.
Stay tuned for more details about the award categories, evaluation process and criteria!
5. What if there is a tie?
In the event of a tie, all agencies that received the top scores or evaluations will receive the award.
6. When is the qualifying period?
The qualifying period will open in May 2025. Stay tuned to find out more!
If you have any questions about the Digital Services Awards, contact us at support@digitalservicesawards.gov.sg.