FAQ

General

  • The Digital Services Awards is an annual event that recognises government agencies and private sector websites who have delivered excellent digital services through websites for the public, including individuals who have actively contributed to enhancing these services.

    The categories “Best Accessibility”, “Best Search Engine Optimisation”, “Best Customer Satisfaction for Transactional Services”, “Best Functionality” and “Best Improvement” are evaluated using the Whole-of-Government Application Analytics (WOGAA) platform.

    Developed by the Government Technology Agency of Singapore (GovTech), WOGAA monitors real-time performance of government websites and digital services. It presents key information such as website traffic, user feedback, recommendations to improve site performance, as well as benchmarks against Whole-of-Government (WOG) averages in a single dashboard.

    Depending on the award category, winners are selected based on technical scores or evaluations by judging panels comprising private and public sector tech experts, and citizen evaluators. For example, shortlisted entries for “Best Usability” will be further assessed by a minimum of 100 citizen evaluators, while the “Most Popular Informational Website” will be awarded based on live attendee votes during the award ceremony.

  • The Digital Services Awards first began in 2021 as an internal event for government agencies. Subsequently, additional award categories were introduced in 2022 and 2023 to recognise citizens and industries for their valuable contributions.

    We are pleased to announce the addition of two new nomination-based award categories this year: the Most User-Centric Website and the Most Mobile Optimised Website awards.

  • The theme for the Digital Services Awards 2024 is "Sparking Co-creation, Igniting Innovation." It celebrates the power of co-creation and user-centricity in driving better innovations and improvements across digital services in Singapore.

Event

  • The event will be held in November 2024. Stay tuned!

Nominations

  • Nominations closed on 6 August 2024 at 6 PM SGT.

Eligibility

  • The website should be in English or have an English language option to ensure alignment with the predominant language for business in Singapore, and facilitate effective communication with our diverse assessors.

Evaluations

  • Find out more about this year's esteemed panel of judges here, each bringing diverse expertise and experience to judging the nomination-based award categories.

  • Depending on the award category, winners are selected based on technical scores or evaluations by the judging panels and citizen evaluators.

    For more details about the award categories, please visit Categories and Evaluation Process and Criteria.

  • In the event of a tie, all agencies who received the top scores or evaluations will receive the award.
  • Award Category Type of Award Qualifying Period
    Best Usability Industry & Government Must be live and available to the public by 6 August 2024.
    Most Popular Informational Website Industry & Government
    Outstanding Citizen Contributor Citizen

    Whole-of-Government nominated: 1 August 2023 to 31 July 2024.

    Tech Kaki and CrowdTaskSG: 1 January 2024 to 30 September 2024.
    Best Customer Satisfaction for Transactional Services (TS CSAT) Government 1 April 2024 to 1 October 2024.
    Best Search Engine Optimisation (SEO) Government Pages will be scanned by WOGAA Inspect on 1 October 2024.
    Best Accessibility Government
    Best Functionality Government
    Best Improvement Government Snapshots of pages on 1 April 2024 and 1 October 2024 will be scanned by WOGAA.

    For more eligibility information about the Government agency awards across all categories, public officers can also visit WOGAA's Digital Services Awards FAQ page.

If you have any questions about the Digital Services Awards, contact us at support@digitalservicesawards.gov.sg.