About

Introduction

The Digital Services Awards (DSA) celebrates excellence in delivering digital services to the public. Since its launch in 2021, DSA has been an annual event honouring outstanding achievements. Participants benefit from rigorous assessment processes, including technical scoring using widely recognised evaluation criteria powered by the Whole-of-Government Application Analytics (WOGAA) tool, expert judging panels, and qualitative feedback from citizens and users with diverse abilities.

NEW in 2024

This year’s theme “Sparking Co-creation, Igniting Innovation” celebrates the power of co-creation and user-centricity to ignite innovation and improvements across digital services in Singapore.

Screen with DSA logo and trophies

In line with this theme, we are thrilled to announce two new award categories: Most Mobile Optimised Website (Government and Industry) and Most User-Centric Website (Government). These new categories recognise leaders in mobile optimisation and user-experience, as well as celebrate innovation and excellence in digital service delivery.

Milestones

2023 - Empathy at the Heart of Tech

Emphasises user-centricity in technology, integrating progress with a focus on user needs, while also recognising achievements from Industry and Citizens for the very first time.

2022 - Usability, Accessibility and Inclusivity

By prioritising inclusive digital solutions, we ensure that all users are included in our journey toward a more accessible digital landscape.

2021 - Advance with Synergy

Collaborating for greater outcomes and embracing uncertainty to drive progress in the digital age.

Organising Team

The Digital Services Awards is organised by GovTech and supported by Smart Nation Group.