Government Awards

The following award categories celebrate excellence in digital services across government agencies and their outstanding performance on their Informational Websites.

[New!] Most Mobile Optimised Website

This award category recognises the Government Informational Website that deliver the best mobile experience, showcasing exceptional responsiveness, fast load times, and seamless navigation.

[New!] Most User-Centric Website

This award category recognises the Government Informational Website that demonstrates the highest commitment to prioritising users’ needs. This includes maintaining a robust feedback loop and implementing improvements to the website in response to feedback.

Best Usability

This award recognises the Government Informational Website that demonstrates exceptional performance across dimensions such as ease of use, usefulness and satisfaction. The recipient is determined by a combination of expert evaluation by a panel of judges and assessment by citizens.

Most Popular Informational Website

This award recognises the most popular Government Informational Website, determined by live voting during the award ceremony.

Categories automatically tracked on WOGAA:

Best Search Engine Optimisation (SEO)*

This award recognises government agencies that have achieved top SEO scores from WOGAA Inspect, ensuring their Informational Websites are easily discoverable on search engines.

Best Accessibility*

This award recognises government agencies with the highest WOGAA Inspect Accessibility scores, calculated the day after the qualification period, derived from the agency’s average mobile and desktop Informational Websites’ Accessibility scores on WOGAA Inspect, ensuring seamless access to public information for all users.

Best Customer Satisfaction for Transactional Services (TS CSAT)*

This award recognises government agencies with the highest Customer Satisfaction scores based on WOGAA Sentiments ratings, demonstrating exceptional customer experiences.

Best Functionality*

This award recognises government agencies achieving the best combination of WOGAA Inspect scores in Page Load Time, SEO, and Accessibility for their Informational Services, showcasing synergy in performance metrics. Each component is equally weighted and assessed on the day following the qualification period. Agencies are ranked against others in the same agency classification*, with each component contributing to a ranking score. The total score is determined by adding these ranking scores, with lower scores indicating better performance.

Best Improvement

This award recognises agencies that have made remarkable progress in Functionality components, achieving the most significant overall score improvements from the start to the end of the qualifying period. The score is calculated as the average percentage improvement for each of the three components.

*Public officers can view government agency rankings and find out more about the award categories on WOGAA.